Dear Valued Client,

The MVA Bennett team are very excited to inform you about our imminent change in software and what that means for you.

Over the past 9 months, we have been exploring software platforms that would enable us to better serve our clients in a more sustainable, effective, and safe manner. We have also been strategically aiming for a greater cloud presence to allow our team a more seamless platform and one with greater flexibility and scalability.

Our decision was to partner with Xero, whom many of you will be familiar with having used their software. They are a global provider, located in the cloud and certified as compliant with ISO/IEC 27001:2013. This means not only is the software available to our team wherever they are, but the level of security ensures your data is protected to one of the highest security standards. Additionally, because Xero also has a small to medium business focus, that means our connectivity with clients on Xero is enhanced and ensured.

Beyond security, connectivity and accessibility, Xero is a platform that partners with a range of other providers to enable addon products to provide more solutions to our valued clients. It is also a simpler and more intuitive platform which is attractive to our team.

We are very confident that this change will enhance the service we offer to all our clients and allow our team greater satisfaction in their day-to-day work.

In addition to our change in software, we are also changing our banking provider to one of the leading Australian institutions. Whilst this will not have an impact on our service offering to you, it may cause some disruption in the change process, so needs to be communicated.

Whilst we go through these enhancements both in software as well as banking provider, there will be some changes in how we interact with you. For example, the format of the financial reporting and tax returns will change, however the substance and compliance requirements of both will remain as they were. Our communications with you through our billing system and payments system will also change. These are not substantial but simply changes in the format of how we communicate to you.

Over the coming months, there will be more changes which we will communicate to you as they arise.

We hope you enjoy the journey with us and greatly appreciate your patience and understanding. Should you encounter any issues, please do not hesitate to reach out to us so we can address any concerns you have.